ZOOVELY LLC: Our Worry-Free Return & Refund Promise 🤝

At ZOOVELY LLC, we’re confident you’ll absolutely love your purchase. We’ve poured our hearts into creating top-quality automotive solutions, and your satisfaction is our #1 priority. But, if for any reason you’re not completely thrilled, don’t worry! We’ve made our return and refund process as simple and stress-free as possible. You have a full 30 days to decide, and returns are always FREE. That’s our promise to you!

“I was hesitant to order online, but ZOOVELY’s return policy gave me the confidence to try it. So glad I did!” – Sarah M., Verified Customer

1. Return Policy Overview: Your 30-Day Peace of Mind 🧘‍♀️

  • 30-Day Guarantee: You have 30 days from the date of delivery to return your item(s).
  • Hassle-Free Returns: No complicated forms or endless phone calls. We’ve streamlined the process for your convenience.
  • FREE Return Shipping: That’s right! Return shipping is on us. We’ll provide you with a prepaid shipping label.
  • Quick Refunds: We process refunds promptly so you can get your money back quickly.

2. What Can Be Returned: Keeping it Simple 👍

We want to make returns easy, but here are a few guidelines:

  • Items must be returned in their original condition, with all original packaging and tags attached. We understand you might have opened the box, that’s okay!
  • Items must be unused and undamaged.
  • Proof of purchase (order confirmation or receipt) is required.

3. Return Process: Easy as 1-2-3! 🚀

  1. Initiate Your Return: Visit our website at support@zoovely.com or call us at +14243821090. Let our friendly customer support team know you’d like to return an item. They are available Monday – Friday, 9 AM – 6 PM EST.
  2. Receive Your FREE Return Label: We’ll email you a prepaid shipping label and instructions on how to pack your item securely.
  3. Ship Your Return: Simply drop off your package at the designated shipping carrier location.

4. Refund Methods and Timeframes: Getting Your Money Back Quickly 💰

Once we receive your returned item and verify its condition, we’ll process your refund immediately.

  • Refund Method: Refunds will be issued to the original payment method used for the purchase.
  • Refund Timeframe: Please allow 5-7 business days for the refund to appear in your account, depending on your bank or credit card company.
  • We’ll send you an email notification once your refund has been processed.

5. Exchange Policy: Finding the Perfect Fit 🔄

Need a different size, color, or even a different style? No problem! We offer easy exchanges.

  • Exchange Availability: Exchanges are subject to product availability.
  • Initiate Your Exchange: Contact our customer support team at support@zoovely.com or call us at +14243821090 to arrange your exchange.
  • FREE Exchange Shipping: We’ll cover the shipping costs for both sending the original item back and shipping the new item to you!

6. Return Shipping: Absolutely FREE! 🚚

We provide FREE return shipping labels for all eligible returns within the 30-day return period. We’ll email you the label along with clear instructions. Just print, attach, and drop off!

7. Damaged or Defective Items: We’ve Got You Covered! 💪

If you receive a damaged or defective item, please contact us immediately at support@zoovely.com or call us at +14243821090. We’ll gladly replace the item or issue a full refund, including any shipping costs. We may ask for photos or videos of the damage to help us improve our packaging and processes.

8. Non-Returnable Items: A Few Exceptions 🚫

For hygiene and safety reasons, certain items are non-returnable. These include:

  • Items that have been heavily used or damaged due to misuse.
  • Customized or personalized items (unless damaged or defective).
  • Items marked as “Final Sale” (if applicable).

9. International Returns: (If Applicable)

Currently, we only accept returns from within the United States. We are working on expanding our international return policy in the future.

10. Contact Information for Return Questions: We’re Here to Help! 🙋‍♀️

Have questions about our return policy? We’re happy to assist!

  • Email: support@zoovely.com
  • Phone: +14243821090 (Monday – Friday, 9 AM – 6 PM EST)
  • Address: ZOOVELY LLC, Westfield Century City, 10250 Santa Monica Blvd, Los Angeles, California 90067