FAQ

How do I place an order?

Placing an order with ZOOVELY LLC is super easy! Simply browse our selection of automotive products, add the items you want to your cart, and proceed to checkout. You’ll be guided through the steps to enter your shipping and payment information. Once your order is confirmed, you’ll receive an email with all the details. It’s that simple! 🛒

What payment methods do you accept?

We want to make paying for your ZOOVELY LLC order as convenient as possible! We currently accept the following payment methods:

• Credit Cards (Visa, Mastercard, American Express, Discover)
• PayPal
• Apple Pay
• Google Pay

Choose the method that works best for you! 💳

Is my payment information secure?

Absolutely! Your security is our top priority. We use industry-standard SSL encryption to protect your payment information during transmission. We don’t store your credit card details on our servers, adding an extra layer of security. You can shop with confidence at ZOOVELY LLC! 🔒

Can I modify or cancel my order?

We understand that things can change! If you need to modify or cancel your order, please contact us as soon as possible at support@zoovely.com or call us at +14243821090. We’ll do our best to accommodate your request. Keep in mind that once an order has been shipped, we may not be able to make changes. ⏳

Do you offer gift cards?

While we don’t currently offer gift cards, it’s something we’re considering for the future! Stay tuned for updates. In the meantime, you can always purchase a product as a gift and have it shipped directly to the recipient.🎁

Do you offer free shipping?

Yes! We offer free shipping on all orders, no minimum purchase required! Enjoy free shipping on all of our automotive products. 🎉

How long does shipping take?

We know you’re excited to receive your ZOOVELY LLC order! Here’s a breakdown of our shipping timeline:

• Processing Time: 1-2 business days
• Shipping Time: 3-5 business days

So, you can expect to receive your order within 4-7 business days from the date of purchase. We’ll send you a tracking number as soon as your order ships so you can follow its journey. 🚚

What shipping methods do you offer?

We primarily use reliable carriers like UPS, FedEx, and USPS to ensure your order arrives safely and on time. The specific carrier may vary depending on your location and the size/weight of your order. Rest assured, we always choose the most efficient and reliable option.📦

Do you ship internationally?

Currently, we only ship within the United States. We hope to expand our shipping options in the future! 🇺🇸

How can I track my order?

Tracking your order is easy! Once your order ships, we’ll send you an email containing a tracking number and a link to the carrier’s website. Simply click the link to track your package’s progress. You can also find your tracking information in your account order history. 📍

What if my package is lost or damaged?

Oh no! We’re so sorry to hear that. If your package is lost or damaged in transit, please contact us immediately at support@zoovely.com or call us at +14243821090. We’ll work with the carrier to investigate the issue and find a solution, whether it’s a replacement or a refund. Your satisfaction is our priority! 🤝

What is your return policy?

We want you to be completely satisfied with your ZOOVELY LLC purchase! That’s why we offer a 30-day free return policy. If you’re not happy with your order for any reason, you can return it within 30 days of the delivery date for a full refund. No questions asked! 😊

How do I return an item?

Returning an item is simple! Just follow these steps:

1. Contact us at support@zoovely.com or call us at +14243821090 to request a return authorization.
2. We’ll provide you with a prepaid shipping label.
3. Pack the item securely in its original packaging (if possible).
4. Affix the shipping label to the package and drop it off at the designated carrier location.

Once we receive the returned item, we’ll process your refund promptly. 👍

Do you offer exchanges?

Yes! We offer exchanges. If you’d like to exchange an item for a different size, color, or product, please contact us at support@zoovely.com or call us at +14243821090. We’ll guide you through the exchange process. 🔄

How long do refunds take?

We process refunds as quickly as possible! Once we receive your returned item, please allow 5-7 business days for the refund to be credited back to your original payment method. You’ll receive an email notification when your refund has been processed. 💰

Who pays for return shipping?

We do! Return shipping is absolutely free for all eligible returns within 30 days. We’ll provide you with a prepaid shipping label, so you don’t have to worry about any return shipping costs. 🚚

Are your products authentic?

Yes, absolutely! We guarantee that all of our products are 100% authentic and sourced directly from reputable manufacturers and authorized distributors. We take pride in offering high-quality, genuine automotive products to our customers. Shop with confidence at ZOOVELY LLC! ✅

What warranty do you offer?

We stand behind the quality of our products! We offer a 1-year warranty on all of our automotive products. This warranty covers defects in materials and workmanship under normal use. If you experience any issues with your product during the warranty period, please contact us and we’ll be happy to assist you. 🛡️

How do I care for my products?

Proper care can extend the life of your automotive products. We recommend following the manufacturer’s instructions for cleaning and maintenance. You can usually find these instructions in the product manual or on the manufacturer’s website. If you have any specific questions, feel free to contact us! 🧼

What if I receive a defective item?

We’re so sorry if you receive a defective item! Please contact us immediately at support@zoovely.com or call us at +14243821090. We’ll arrange for a replacement or a full refund, depending on your preference. We’ll also cover the return shipping costs for the defective item. Your satisfaction is our top priority! 💯

Do I need to create an account?

Creating an account is not required to place an order, but it offers several benefits! With an account, you can save your shipping information, track your order history, and receive exclusive offers and promotions. It’s free and easy to sign up! 📝

How do I reset my password?

Forgot your password? No problem! Simply click the “Forgot Password” link on the login page. Enter your email address, and we’ll send you instructions on how to reset your password. It’s quick and easy! 🔑

How can I contact customer service?

We’re here to help! You can reach our friendly customer service team in several ways:

• Email: support@zoovely.com
• Phone: +14243821090

We’re always happy to assist you with any questions or concerns. 😊

What are your business hours?

Our customer support team is available to assist you during the following hours:

• Monday – Friday: 9 AM – 6 PM EST