At Zoovely LLC, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your baby stroller, we offer a hassle-free 30-day return policy with free returns. Please read the following policy carefully to understand the terms and conditions of our return and refund process.
1. Eligibility for Returns
To qualify for a return or refund, the following conditions must be met:
Timeframe: You must initiate the return within 30 days from the date of delivery.
Condition of the Item: The product must be in its original condition, unused, and undamaged. It should include all original packaging, tags, accessories, and any included documentation.
Proof of Purchase: A valid order number or receipt is required to process your return.
Free Returns: We cover the cost of return shipping for eligible returns within the United States. A prepaid return label will be provided upon approval of your return request.
2. Non-Returnable Items
The following items cannot be returned or exchanged unless they arrive damaged or defective:
Final Sale Items: Products marked as “final sale” are not eligible for return or refund.
Customized or Personalized Items: Any item that has been customized or personalized according to your specifications.
Opened or Used Items: Products that show signs of use or have been assembled are not eligible for return.
3. How to Initiate a Return
To initiate a return, please follow these steps:
Contact Us: Reach out to our customer support team within 30 days of receiving your order. You can contact us via:
Provide your order number, reason for return, and any relevant details.
Return Approval: Once your request is reviewed and approved, we will send you a prepaid return shipping label via email. This label ensures that your return shipping is free of charge.
Pack the Item: Carefully repack the item in its original packaging, including all accessories, manuals, and documentation. Attach the prepaid return label to the package.
Ship the Item: Drop off the package at your nearest carrier location or schedule a pickup if available. Keep the tracking number for your reference.
Confirmation: Once we receive and inspect the returned item, we will notify you via email regarding the status of your refund.
4. Refund Process
Refund Timeline: After receiving and inspecting the returned item, we will process your refund within 5 to 7 business days.
Refund Method: Your refund will be issued to the original payment method used during checkout. Depending on your bank or financial institution, it may take additional time for the refund to reflect in your account.
Partial Refunds: If the item is returned incomplete, damaged, or used, we reserve the right to issue a partial refund or deny the return.
5. Exchanges
We currently do not offer direct exchanges. If you would like a different product, size, or color, you can return the original item for a refund and place a new order for the desired product.
6. Damaged or Defective Items
If your baby stroller arrives damaged or defective, please contact us immediately at support@zoovely.com or call us at 669-423-9078 within 48 hours of delivery. We will guide you through the process of returning the item and either provide a replacement or issue a full refund.
What to Include: When reporting a damaged or defective item, please include clear photos of the damage, your order number, and a description of the issue.
7. Restocking Fee
There is no restocking fee for eligible returns. However, if the item is returned incomplete, damaged, or not in its original condition, we may deduct a restocking fee from your refund.
8. Late or Missing Refunds
If you do not see your refund within the expected timeframe, please take the following steps:
Double-check your bank account or credit card statement.
Contact your bank or financial institution, as there may be a delay in processing refunds.
If the issue persists, reach out to us at support@zoovely.com, and we will assist you in resolving the matter.
9. Cancellations
Before Shipping: If you wish to cancel your order before it has shipped, please contact us immediately at support@zoovely.com or call 669-423-9078. We will do our best to accommodate your request.
After Shipping: If your order has already shipped, you can still return it under our standard return policy once it arrives.
10. Contact Us
For any questions or concerns about returns, refunds, or this policy, please feel free to reach out to us:
Zoovely LLC 3700 Las Estancias Way SW Albuquerque, NM 87121
Thank you for shopping with Zoovely LLC! We strive to make your experience as seamless as possible, and we are here to assist you every step of the way. If you’re not completely satisfied with your purchase, we’re committed to making it right through our generous return and refund policy.
