At Zoovely LLC, we strive to make your shopping experience as seamless and secure as possible. This Payment Policy outlines the payment methods we accept, how transactions are processed, and other important details regarding payments on our website. Please review this policy carefully before placing an order.
1. Accepted Payment Methods
We accept a variety of secure payment options to accommodate your preferences. These include:
Credit/Debit Cards: Visa, MasterCard, American Express, Discover.
Digital Wallets: PayPal, Apple Pay, Google Pay.
Other Payment Gateways: Depending on your location, additional payment methods may be available at checkout.
All transactions are processed through secure, PCI-compliant payment gateways to ensure the safety of your financial information.
2. Currency
All prices listed on our website are in U.S. Dollars (USD). If you are using a card issued in another currency, your bank or financial institution may apply a foreign transaction fee. Please contact your bank for more information.
3. Payment Processing
When you place an order on our website, the following steps occur:
Order Review: You will have the opportunity to review your cart, shipping address, and payment details before finalizing your purchase.
Authorization: Once you submit your order, your payment method will be authorized for the total amount, including taxes and shipping fees.
Charging: Your payment will be charged once the order is confirmed and processed. In some cases, pre-authorization may temporarily hold funds on your account until the transaction is completed.
4. Security of Payments
Your security is our top priority. To protect your payment information:
All transactions are encrypted using Secure Socket Layer (SSL) technology.
We do not store your credit card information on our servers. Payment details are securely handled by trusted third-party processors like PayPal, Stripe, and other PCI-compliant services.
We comply with industry standards to prevent fraud and unauthorized access.
5. Failed Payments
If your payment fails during checkout, you may encounter one of the following issues:
A temporary issue with your bank or payment processor.
In such cases, you will receive an error message prompting you to correct the issue or try an alternative payment method. If the problem persists, please contact us at support@zoovely.com or call 669-423-9078 for assistance.
6. Refunds and Credits
If you are eligible for a refund (as outlined in our Return and Refund Policy), the refund will be issued to the original payment method used during checkout. Here’s what you need to know:
Refund Timeline: Refunds typically take 5 to 7 business days to process once we receive and inspect the returned item.
Partial Refunds: If the returned item is incomplete, damaged, or not in its original condition, we reserve the right to issue a partial refund.
Bank Processing Time: Depending on your financial institution, it may take additional time for the refund to reflect in your account.
7. Price Adjustments
We strive to provide accurate pricing for all products. However, in rare cases, errors may occur due to technical glitches or typographical mistakes. If we discover an error in pricing after your order has been placed, we will notify you immediately and give you the option to confirm or cancel your order.
8. Taxes
Sales tax is calculated based on the shipping address and applicable state and local tax rates. The total amount, including taxes, will be displayed at checkout before you complete your purchase.
9. Fraud Prevention
To protect both our customers and our business, we actively monitor transactions for signs of fraudulent activity. If we suspect that a transaction is unauthorized or suspicious, we may:
Contact you to verify the order details.
Request additional documentation to confirm your identity.
Cancel the order if verification cannot be completed.
10. Billing Discrepancies
If you notice any discrepancies on your billing statement or believe you have been charged incorrectly, please contact us immediately at support@zoovely.com or call 669-423-9078. We will investigate the issue and resolve it promptly.
11. Contact Us
For any questions or concerns about payments, refunds, or this policy, feel free to reach out to us:
Zoovely LLC 3700 Las Estancias Way SW Albuquerque, NM 87121
Thank you for choosing Zoovely LLC! We are committed to providing a secure, transparent, and hassle-free payment process so you can shop with confidence.
