Welcome to the Zoovely LLC FAQ page! Here, we’ve compiled answers to some of the most common questions our customers have about our baby strollers, ordering process, shipping, returns, and more. If you don’t find the answer you’re looking for, feel free to contact us at support@zoovely.com or call us at 669-423-9078.
General Questions
1. What types of baby strollers do you offer?
We offer a wide range of baby strollers designed to meet the needs of modern families. Our collection includes:
Lightweight and compact strollers for urban use.
All-terrain strollers for outdoor adventures.
Double strollers for twins or siblings.
Travel systems that include car seats and bassinets.
Each stroller is crafted with safety, comfort, and style in mind.
2. Are your strollers safe for newborns?
Yes! Many of our strollers are designed to accommodate newborns, either with fully reclining seats or compatible bassinets and car seats. Always check the product description for age and weight recommendations.
3. Do your strollers come with warranties?
Yes, all our strollers come with a limited warranty that covers manufacturing defects. The duration and terms of the warranty vary by model, so please refer to the product details or contact us for more information.
Ordering and Payment
4. How do I place an order?
Placing an order is easy! Simply browse our website, add your desired products to the cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information, and you’ll receive an order confirmation email once your purchase is complete.
5. What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure payment methods available at checkout.
6. Can I modify or cancel my order after placing it?
If you need to modify or cancel your order, please contact us immediately at support@zoovely.com or call 669-423-9078. We’ll do our best to assist, but note that changes cannot be made once the order has been shipped.
Shipping and Delivery
7. Where do you ship?
We currently ship exclusively within the United States, including Alaska, Hawaii, and U.S. territories like Puerto Rico and Guam. Unfortunately, we do not offer international shipping at this time.
8. How long does shipping take?
Processing Time: Orders are typically processed within 1 to 2 business days.
Transit Time: Once shipped, delivery usually takes 4 to 5 business days.
Total Delivery Time: From the time you place your order, you can expect your product to arrive within 7 business days or sooner.
9. Do you offer expedited shipping?
At this time, we only offer standard shipping. However, we are working to introduce faster shipping options in the future.
10. How can I track my order?
Once your order has shipped, you will receive a tracking number via email. Use this number to monitor the status of your shipment through the carrier’s website.
Returns and Refunds
11. What is your return policy?
We offer a 30-day return policy with free returns for eligible items. To qualify, the product must be unused, in its original condition, and include all packaging and accessories. For more details, visit our Return and Refund Policy.
12. How do I initiate a return?
To start a return, contact us at support@zoovely.com or call 669-423-9078. Once approved, we’ll send you a prepaid return label for hassle-free shipping.
13. When will I receive my refund?
After we receive and inspect your returned item, we will process your refund within 5 to 7 business days. The refund will be issued to your original payment method.
14. What if my item arrives damaged or defective?
If your stroller arrives damaged or defective, please contact us within 48 hours of delivery at support@zoovely.com or call 669-423-9078. We will guide you through the process of returning the item and either provide a replacement or issue a full refund.
Product Care and Maintenance
15. How do I clean my stroller?
Most of our strollers feature removable, machine-washable fabrics. For general cleaning:
Wipe down the frame with a damp cloth and mild soap.
Remove fabric components and wash them according to the care instructions provided.
Avoid using harsh chemicals or abrasive materials.
16. Can I use my stroller on rough terrain?
Yes, many of our strollers are designed for all-terrain use, featuring durable wheels and suspension systems. Check the product specifications to ensure the stroller is suitable for your intended use.
17. How do I fold and store my stroller?
Each stroller model has specific folding instructions, which can be found in the user manual included with your purchase. Most of our strollers are designed to fold compactly for easy storage in car trunks or closets.
Customer Support
18. How can I contact customer support?
Our friendly customer support team is here to help! You can reach us via:
Live Chat: Available on our website during business hours.
19. What should I do if I have a question about my product?
If you have questions about assembly, usage, or maintenance, refer to the user manual included with your stroller. For further assistance, contact our customer support team at support@zoovely.com or call 669-423-9078.
Other Questions
20. Do you offer gift wrapping or gift cards?
While we don’t currently offer gift wrapping, we do provide digital gift cards that can be purchased and sent directly to your recipient. Visit our website to learn more.
21. Are your products eco-friendly?
We are committed to sustainability and strive to use eco-friendly materials and practices whenever possible. Many of our strollers are made with recyclable components and non-toxic finishes.
22. Do you have a loyalty program or rewards?
Yes! Join our Zoovely Rewards Program to earn points on every purchase, referrals, and special events. Redeem your points for discounts, free shipping, and exclusive offers.
Still Have Questions?
If you can’t find the answer you’re looking for, don’t hesitate to reach out to us:
Zoovely LLC 3700 Las Estancias Way SW Albuquerque, NM 87121
